Privacy Policy

1. Information We Collect

When you use our app, we may collect the following types of information:

• Message Data: Content of messages sent and received between businesses and their clients via our supported platforms.
• User Identifiers: Basic profile information provided by platform providers (such as user ID, name, or profile picture) when interacting with the app.
• Business Account Data: Information about the business accounts connected to the app (e.g., page ID, WhatsApp business number).
• Usage Data: Technical information such as IP address, device type, and logs for performance and troubleshooting.
• AI Training Data: Anonymized conversation data used to improve our AI models and response accuracy.

2. How We Use Information

We use the collected information for the following purposes:

• To deliver AI-generated responses to client messages.
• To help businesses manage and organize customer communications.
• To improve the performance and accuracy of our AI assistants (Alex, Sam, and other AI employees).
• To maintain the security and integrity of our services.
• To comply with platform provider policies and applicable legal requirements.
• To provide customer support and improve our services.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following cases:

• With Platform Providers: As required to enable integrations with WhatsApp, Instagram, Facebook, and other supported platforms.
• With Service Providers: Trusted third-party providers who help us operate and maintain the app (e.g., hosting, cloud storage, AI processing).
• For Legal Reasons: When required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain message and account data only for as long as necessary to provide our services and comply with legal obligations. Businesses may request deletion of their data at any time by contacting us. AI training data is anonymized and may be retained for longer periods to improve our services.

6. User Rights

Depending on your location, you may have rights to:

• Access the data we store about you.
• Request correction or deletion of your data.
• Opt-out of certain processing activities.
• Data portability (receive your data in a structured format).
• Lodge a complaint with supervisory authorities.

To exercise these rights, please contact us using the information below.

7. AI and Machine Learning

Our AI employees (Alex, Sam, and others) learn from interactions to provide better service. We ensure that all data used for AI training is anonymized and does not contain personally identifiable information. You can opt-out of contributing to AI training at any time.

8. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted with a new "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: