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Alex
EMPLOYEE · ID 05
Handling 18 conversations
Customer Service

Alex

The person your customers are glad to find.

Alex is the front line your customers actually enjoy reaching. Patient, knowledgeable, and always available — scheduling appointments, answering questions, resolving complaints, and knowing exactly when to bring in a human.

See what Alex does
100%
first contact coverage
every message, every channel
80%
resolved without humans
escalates only when needed
< 4s
response time
vs. industry avg. 90 min
+35%
appointment completion
auto-reminders + reschedule
Impact at a glance

What changes when Alex joins your operation.

100%
first contact coverage
every message, every channel
80%
resolved without humans
escalates only when needed
< 4s
response time
vs. industry avg. 90 min
+35%
appointment completion
auto-reminders + reschedule
Live feed

Alex at work, right now.

A sample of what an hour with Alex looks like — verifications, escalations, and quiet wins happening in your operation while your team focuses on what matters.

Activity · last 15 minutesLive
now
Booked appointment
Dental cleaning — Apr 25, 10:30am
done
30s ago
Resolved return request
Order #3982 — refund approved per policy
done
1 min ago
Escalated to human
Complex billing dispute — full context attached
review
3 min ago
Answered product question
Sizing guide — web chat visitor
done
4 min ago
Sent appointment reminder
3 customers — 24h notice
done
Today, so far
0
conversations handled in the last 24 hours
3.8s
average response
20%
escalations to humans
4.8/5
CSAT average
18
live chats
Reach

Where Alex operates.

Not a separate platform. Alex lives inside the systems your team already uses, speaks the languages of your customers, and works across the markets you serve.

Systems

WhatsApp BusinessHubSpotSalesforceCalendlyZendeskIntercom

Channels

WhatsAppWeb chatInstagram DMFacebook MessengerSMS

Industries

HealthcareE-commerceAutomotiveReal EstateHospitality
LanguagesSpanish · English
RegionsMexico · United States · Latin America
Availability24 / 7 / 365
Go-live≈ 3 months
Capabilities

What Alex actually does.

Every capability trained on your rules, your checklists, your chart of accounts, your protocols. Not a generic template — your operation, amplified.

01 / 06
Multi-channel chat
WhatsApp, web chat, and social — consistent quality everywhere.
02 / 06
Appointment scheduling
Books, reschedules, confirms — syncs with your calendar automatically.
03 / 06
Complaint resolution
Handles common complaints with your approved resolution protocols.
04 / 06
FAQ handling
Products, pricing, hours, policies — answered from your knowledge base.
05 / 06
Human escalation
Recognizes when a conversation needs human judgment, transfers with full context.
06 / 06
Satisfaction tracking
Captures feedback and reports trends for continuous improvement.
Before vs. With

The workload, redistributed.

What your team was carrying alone — and what Alex picks up from day one of operation.

Before
Your team, alone.
Hours of manual work / week168h
Error / miss rate22%
Process coverage35%
With Alex
Your team, amplified.
Hours of manual work / week20h
Error / miss rate3%
Process coverage100%
Proof

Alex in the field.

Real companies, real numbers. These are operations running today.

100%
Healthcare
Patient management automation
Replaced a 6-person call center. 100% first contact, 85% auto-resolved rescheduling.
80%
E-commerce
Order support at scale
200+ daily inquiries — 80% resolved instantly, response time from hours to seconds.
+35%
Automotive
Service scheduling
Lost appointments from phone tag eliminated. Booking via WhatsApp with auto-reminders.
No commitment · Just clarity

Ready to work with Alex?

Start with a 2-week operational diagnosis. We map your bottlenecks, your rules, and your systems — then show exactly how Alex fits.

Chat on WhatsApp
No commitment · Business diagnosis · Start in weeks, not months
The rest of the team

Your workforce, assembled.

Six specialists — each trained on your operation, each working inside your systems, each a member of your team.

Next step · a 2-week diagnosis

Your team is already
doing everything it can.

Let's amplify it. Start with an operational diagnosis — no commitment, no platform to adopt. Just two weeks of us, inside your operation, mapping what to change.

Chat on WhatsApp
No commitment · Business diagnosis · Start in weeks, not months