Meet
Alex
Your multichannel customer service expert: WhatsApp, Phone, Instagram, Messenger and Telegram, 24/7
The Problem Alex Solves
Without Alex, your business faces:
Customers Without Response
Customers waiting hours or days for a response, losing patience and going to competitors
Missed Calls
Calls outside business hours that no one answers = sales opportunities lost forever
Overwhelmed Team
Your support team overwhelmed with repetitive questions, no time for high-value interactions
What does Alex do for your business?
Alex serves your customers on WhatsApp, phone, Instagram, Messenger and Telegram simultaneously
Multichannel Support
WhatsApp, phone (up to 15 simultaneous calls), Instagram, Messenger and Telegram in one agent
Smart Scheduling
Coordinates and schedules appointments automatically based on availability, with confirmations and reminders
Lead Management
Qualifies prospects, answers sales inquiries and guides potential customers through the process
Automatic Follow-up
Performs personalized follow-ups and maintains engagement with smart reminders
Analytics & Reports
Dashboard with conversation metrics, response times and customer satisfaction
Personalized Experience
Adapts conversations to your brand's tone and style for a consistent experience
How Alex Serves Your Customers
A multichannel workflow that never leaves a customer unattended
Contact
Customer contacts via WhatsApp, phone, Instagram, Messenger or Telegram
Understanding
Alex understands the intent and context of the message or call
Response/Action
Answers the question, schedules appointment or transfers to human if needed
Follow-up
Records the interaction and schedules automatic follow-up
Use Cases
Alex adapts to your business communication needs
Phone Support
Answers up to 15 simultaneous calls, resolves questions and transfers to human when needed
WhatsApp Support
Responds to messages 24/7, sends appointment reminders and shares product information
Appointment Scheduling
Coordinates availability, confirms appointments automatically and sends reminders before the event
Lead Capture
Qualifies prospects, answers sales inquiries and schedules demos or business meetings
Before and After Alex
The real impact on your customer service
Customers waiting hours for response
Immediate 24/7 response on all channels
Missed calls outside business hours
Every call answered, up to 15 simultaneously
Team overwhelmed with repetitive questions
Alex handles routine, humans handle strategic
Manually scheduled appointments with errors
Automatic scheduling without conflicts or forgotten
No visibility of service metrics
Dashboard with real-time KPIs
Frequently Asked Questions about Alex
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